ChildStory is an information technology system which places each child supported by the child protection system at the centre of their story with a network of family, carers, caseworkers and other service providers around them.

We’ve worked directly with the people who work closely with these children to understand what it really takes to work with them. We’ve used this knowledge to build a new IT system to help protect children at risk.

Find out more about the child’s journey and how it is being improved through each component of ChildStory.


ChildStory has now been launched for the Casework Community including the FACS Child Protection Helpline.  In addition, e-reporting for mandatory reporters is now available to the Reporter Community.

In May 2018, YOU and the ChildStory Caring Community will become interactive for children and young people and their families and carers and our Partner Community will become active for non-government child protection service providers, police, and the health and education sectors.

caring puzzle piece
reporter puzzle piece you puzzle piece casework puzzle piece
partner puzzle piece