Author Archive | childstoryfacs

ChildStory is live!

ChildStory successfully went live on November 29 and has rolled out to Department of Family and Community Services (FACS) caseworkers and other staff across NSW. Despite some introductory teething issues, our child protection teams are embracing the system, which is designed in part to streamline their administrative work and free-up more time for frontline casework. […]

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ChildStory implementation dates

ChildStory is on track for implementation throughout NSW in 2017. The ChildStory IT system will be introduced to the Department of Family and Community Services (FACS) districts and state-wide services, including the Child Protection Helpline, over a five-week period in October–November 2017. E-reporting for mandatory reporters will also become functional through the Reporter Community at […]

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Improved Mandatory Reporter Guide

The Mandatory Reporter Guide (MRG) just got a whole lot easier to use. The MRG supports mandatory reporters in NSW if they have concerns about possible abuse or neglect of a child or young person. On 18 October, the MRG tool (Edition 7) was released and moved from the Keep Them Safe website to the new […]

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ChildStory: what you need to know

Have you heard lots about ChildStory but don’t really know what it is?  Is everyone talking about automated genograms but you? Worried you haven’t heard the latest on digital redaction? Or role based information sharing? And what about mobile access? ChildStory is coming your way next year so here is some info! ChildStory is a […]

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Release One to be delivered March 2017

It’s full steam ahead for ChildStory with the program in the midst of its build phase. We’re now into the third of nine build iterations which will see us build components of the ChildStory platform and rapidly test what we’ve built to make sure we deliver a platform that truly reflects and supports the complexity […]

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ChildStory moves into deployment

ChildStory has celebrated an important milestone with the commencement of the program’s deployment phase. This move takes us one step closer to having ChildStory in the hands of caseworkers, service providers and most importantly children and their families and carers. The journey that has brought us to this point has been intense, rewarding and exciting. […]

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Making leaving care a little easier

We’ve just released an app to give young people a hand with all the tricky stuff when they’re thinking about leaving care. It’s called Resolve and it’s full of plenty of great info on things like relationships, health, education, money, getting a job and finding a place to live. You can use Resolve to get some […]

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Search that works

Ask anyone for the most challenging part of our current child protection technology and it won’t be long before you hear the word search.  ‘Difficult to use’, ‘unintuitive’ or ‘unreliable and incomplete’ are just some of the words that you might hear describing the current experience.  Yet building a search capability that works across multiple complex […]

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Week 1

This is our first week where the technology providers chosen by our frontline staff are in the building, working alongside our ChildStory team. We have been working with you to design technology that improves the lives of children and young people for over a year, and that work has got us to this point. The ChildStory […]

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