ChildStory Casework

ChildStory Casework is the department’s information technology system for child protection and wellbeing. It is used by Family and Community Services staff including caseworkers, managers, Helpline staff, administrative staff, psychologists and legal officers. It is also used by some staff across key government agencies including Health, Education and Justice.

Casework is the single point for a child protection practitioner to view, create and update the relevant information about the children and young people they are working with. Having this information available in the one place and accessible at the right time means practitioners can make informed decisions to do their jobs.

Key tasks can be recorded and managed within Casework including:

  • Field assessments

  • Family action plans

  • Case management

  • Placement management

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