Archive | Tools

Resolve Contents Page

Making leaving care a little easier

We’ve just released an app to give young people a hand with all the tricky stuff when they’re thinking about leaving care. It’s called Resolve and it’s full of plenty of great info on things like relationships, health, education, money, getting a job and finding a place to live. You can use Resolve to get some […]

Continue Reading 0


Patchwork Patchwork NSW is a smart, secure app for better team collaboration around your clients. It saves time and effort for caseworkers who need to connect with other practitioners across agencies. It allows caseworkers to quickly and easily connect to a new client, and the team already working with that client, or to build a team working […]

Continue Reading

Contact management

Contact management Contact between families and children in out-of-home care can be challenging to organise, yet it is so important. Often a time and location for a contact event needs to suit many different people and it can be a very time-consuming process to organise. At times, contact is supervised, sometimes by a caseworker who […]

Continue Reading

Resource management

Resource management Caseload management has until recently been a manual process requiring a lot of human intervention to monitor cases and tasks to be done. It was time consuming and lacked a standard practice across different business units. The Resource Management Dashboard has been developed and implemented to present case-related data in different ways for different […]

Continue Reading


Reporter The Child Protection Helpline currently receives a large volume of calls from the public and mandatory reporters that do not meet the risk of significant harm (ROSH) threshold. Reporter will be a self-managed online facility. Reporters already have access to tailored information that suggests actions for how a reporter should respond to their event through […]

Continue Reading

Triage and allocation

Triage and allocation The triage process is localised and involves considerable effort to capture the required information. This information allows FACS to make the best possible allocation decisions, in a timely manner. The triage and allocation tool will provide an easier way to view and collate all required information to support allocation decisions. This will create […]

Continue Reading

Referral Management

Referral Management The current referral processes can be very time consuming, involving a lot of duplication and forms. FACS workers need to know what referral services are available for CYPs and families in specific areas. But maintaining a list of all referral services for their area is unmanageable. There is a need to provide services […]

Continue Reading

Single view

Single view The single view will provide a snapshot view of a client record that can be accessed by FACS caseworkers and, in time, other stakeholders including government and non-government organisations, extended family members, carers, and significant others who are involved and authorised in the care and wellbeing of the child. The single view will […]

Continue Reading

Interactive knowledge capture

Interactive knowledge capture The interactive knowledge capture tool enables workers to engage and gain information from children and young people in a fun, interactive and age-appropriate way. It can be used to educate children about the situation they are in and what is going on around them. It facilitates the capture of the child’s emotional […]

Continue Reading

Field assessment tools

Field assessment tools For caseworkers to do their jobs more effectively we need to remove the desk-bound nature of the existing system. The field assessment tools will be specifically for use when in the field. Caseworkers will have the ability to capture information from various inputs including voice, images, text, video and engagement tools. This […]

Continue Reading