Archive | Resource Management

Managers of Client Services and Casework need ways of improving workload and creating an efficient start to a case.  Tools to define the correct amount of qualified resources needed and to forecast demand have the potential to improve case workflow, waiting times and resource utilisation.   

A smiling Resource Management user

The Resource Management Dashboard

One of the ChildStory solutions, the Resource Management Dashboard will be live in seven FACS districts by the end of the year. The dashboard gives a local community services centre (CSC) a holistic view of the workload for their office. It is a significant time saver. It reduces all the spreadsheets, whiteboards, paper notes and […]

Continue Reading 0

ChildStory: The Big Ideas

After months of holding workshops, interviews, research, work shadowing across the state and online feedback, the ChildStory team have compiled the big ideas that will shape the technology ecosystem that frontline staff use. We are quickly nearing the end of the requirements phase of the project and these big ideas will inform the specific requirements […]

Continue Reading 0

Two ChildStory Prototypes Progressing To Proof Of Concept

[youtube] After a highly successful ChildStory District Showcase in February where seven simple technology solutions were evaluated by frontline staff, two solutions so far have been selected to move into a proof of concept stage. Single View of a Child and Resource Management will progress into a proof of concept stage this month. Single […]

Continue Reading 1

District Solutions Showcase – Presentations

In the first week of February we held a showcase of seven simple technology solutions that were thought up, designed and tested by Districts. These solutions not only have the potential to make an immediate impact, but are critical in designing the range of broader technical solutions the ChildStory program will deliver. Over one hundred […]

Continue Reading 2