Managers of Client Services and Casework need ways of improving workload and creating an efficient start to a case. Tools to define the correct amount of qualified resources needed and to forecast demand have the potential to improve case workflow, waiting times and resource utilisation.
One of the ChildStory solutions, the Resource Management Dashboard will be live in seven FACS districts by the end of the year. The dashboard gives a local community services centre (CSC) a holistic view of the workload for their office. It is a significant time saver. It reduces all [...]