Partner Community

(for service provider organisations from child protection, health, education, police and justice sectors)

The Partner Community is being developed to replace multiple systems that service providers use to interact with FACS. The Contracting Portal, Referral Management System and DoCS connect will all be replaced by the Partner Community.

From May 2018, non-government organisations (NGOs) will access contract information and payments through the Partner Community and, depending on the services they provide, may also benefit from:

  • online placement requests, referrals and case information
  • easy-to-use, pre-populated online forms
  • less time spent on contract administration.

The ChildStory team has been working closely with their NGO Reference Group and representatives from our other partners (NSW Police and the health, education and justice sectors) to ensure the Partner Community reflects and supports the complexity and importance of the work our partners carry out.

The ChildStory implementation team has already started briefing NGOs and our other partners and will continue to do so throughout 2017. In the lead up to implementation in May 2018, a mix of online and face-to-face training will be available. View presentation slides about the Partner Community (pdf 1.2MB).

What will change?

All service providers will update contract information and payments through the Partner Community, which will replace the Contracting Portal. All service providers will be able to change passwords and update key contacts and user roles. Targeted services and out-of-home care service providers, NSW Police and the health, education and justice sectors will also interact with ChildStory in other ways.


Reporter puzzle pieceThe Reporter Community currently contains the latest version of the Mandatory Reporting Guide (MRG). Mandatory reporters use the MRG to determine what action should be taken if they have concerns that a child or young person is at risk of being neglected or physically, sexually or emotionally abused. In October–November this year, mandatory reporters will use the Reporter Community to e-report children and young people at risk of significant harm in NSW, view the progress of previous reports, and access supporting resources.

Patchwork NSW

Patchwork logoAll frontline staff are encouraged to use Patchwork NSW to collaborate with FACS and other service providers. Simply register with your work email address, add the children that you work with and then start inviting other frontline staff to collaborate. Patchwork NSW is safe and secure and already has more than 5,000 registered users. The more registered users, the more useful it will be, the more children will benefit – sign up today!