Improved Mandatory Reporter Guide

The Mandatory Reporter Guide (MRG) just got a whole lot easier to use. The MRG supports mandatory reporters in NSW if they have concerns about possible abuse or neglect of a child or young person.

On 18 October, the MRG tool (Edition 7) was released and moved from the Keep Them Safe website to the new ChildStory Reporter website. A video that highlights the new key functions will be available soon on the website.

The MRG has a new look and feel with a cleaner design and improved resources to better support mandatory reporters responding to child protection concerns.

There are clearer definitions to decision tree questions, ‘how to’ guides and practice tips with valuable content and articles. There are also new education decision trees developed by the three education sectors to ensure the MRG meets the needs of government and non-government schools.

The Decision Report has been improved to clearly show the outcome and list detailed instructions of next steps. If the outcome is to ‘not report’ to the Child Protection Helpline, there are additional links and contact information for other support services and referral pathways.

The MRG has been reviewed in consultation with mandatory reporters to reflect legislative, policy and practice changes. Thank you to our government and non-government partners who supported the 2016 review of the MRG.

The ChildStory Reporter website will evolve to become the ChildStory Reporter Community in 2017. This community will provide mandatory reporters with a single location to:

• run the MRG and then directly submit the report to the Child Protection Helpline if this is the outcome
• access support resources
• access status updates on previously submitted reports.

Access the updated MRG.

For further information on the MRG, email:




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