Contact management2018-05-03T10:01:46+00:00

Contact Management

Contact between families and children in out-of-home care can be challenging to organise, yet it is so important. Often a time and location for a contact event need to suit many different people and it can be a very time-consuming process to organise.

At times, contact is supervised, sometimes by a caseworker who is unfamiliar to the child. This means that important information about the child such as their allergens, behaviours and triggers may be unknown. As contact is so important, FACS would like to support NGO caseworkers to organise contact.

The contact management tool helps coordinate contact between children and young people in out-of-home care and their birth families.

Download Info Pack

Related Insights

Who is it for and how does it help?


  • Reminders about what to bring for contact

  • Provides a map to the contact location

  • Provides a photo of the caseworker who will drive them to their contact location


  • Able to schedule contact events and invite attendees

  • Able to see upcoming contact events and attendees

  • Can prompt family members and carers to contribute to Life Story work for a child

  • Able to send personal text messages to remind participants about contact events

  • Can see important information about the child such as about allergens, behaviours and triggers


  • Able to see who will be attending contact

  • Able to easily reschedule the contact visit

  • Provides a photo of the worker who will be driving the child or young person to the visit

Supporting ChildStory tools

Click on the images below to learn about the ChildStory tools that can support children, workers and families during early intervention.

Reporter Portal : Getting kids the right help

Helping me to maximise my time

Family Portal: Keeping families connected

Keeping families together

Interactive Case Plan: Giving everyone a voice

Giving everyone a voice

Patchwork: Know who's involved

Know who’s involved

Contact Management: Coordinating contact

Coordinating contact

Download an information pack3

Yes! The 23rd is good for me. I hope Sally can make it too!

Contact-Management-1.jpg Yes, the 23rd is good for me to see Johnny and mum. Yay, I get to see my sister Sally and mum on the 23rd, We are going to this cool place for lunch!

Contact-Management-2.jpg We all had such a good time together.

1 Time to schedule contact for Johnny with his mum and sister.

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