Contact management 2016-12-05T09:08:38+00:00

Contact management

Contact between families and children in out-of-home care can be challenging to organise, yet it is so important. Often a time and location for a contact event needs to suit many different people and it can be a very time-consuming process to organise.

At times, contact is supervised, sometimes by a caseworker who is unfamiliar to the child. This means that important information about the child such as their allergens, behaviours and triggers may be unknown. As contact is so important, FACS would like to support NGO caseworkers to organise contact.

The contact management tool helps coordinate contact between children and young people in out-of-home care and their birth families.

The images on the right shows how the contact management tool works.
Download an information pack3Yes! The 23rd is good for me. I hope Sally can make it too!Contact-Management-1.jpgYes the 23rd is good for me to see Johnny and mum.Yay I get to see my sister Sally and mum on the 23rd, We are going to this cool place for lunch!Contact-Management-2.jpgWe all had such a good time together.1Time to schedule contact for Johnny with his mum and sister. [divider]

Related insights


Who is it for and how does it help?



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Reminders about what to bring for contact
Provides a map to the contact location
Provides a photo of the caseworker who will drive them to their contact location






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Able to schedule contact events and invite attendees
Able to see upcoming contact events and attendees
Can prompt family members and carers to contribute to Life Story work for a child
Able to send personal text messages to remind participants about contact events
Can see important information about the child such as about allergens, behaviours and triggers




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Able to see who will be attending contact
Able to easily reschedule the contact visit
Provides a photo of the worker who will be driving the child or young person to the visit