Partner 2018-05-01T14:12:12+00:00

Partner Community

(for service provider organisations from child protection, health, education and justice sectors)

The Partner Community is being developed to replace multiple systems that service providers use to interact with FACS. The Contracting Portal, Referral Management System and DoCS connect will all be replaced by the Partner Community.

From June 2018, service providers will access contract information and payments through the Partner Community and, depending on the services they provide, may also benefit from:

  • online placement requests, referrals and case information
  • easy-to-use, pre-populated online forms
  • less time spent on contract administration.

The ChildStory team has been working closely with the NGO Reference Group and representatives from our other partners (in the health, education and justice sectors) to ensure the Partner Community reflects and supports the complexity and importance of the work our partners carry out.

The ChildStory implementation team has already started briefing service providers and our other partners and will continue to do so throughout 2018. In the lead up to implementation in June 2018, a mix of online and face-to-face training will be available.

What will change?

All service providers will update contract information and payments through the Partner Community, which will replace the Contracting Portal. All service providers will be able to change passwords and update key contacts and user roles. FACS Funded Service Providers, health, education and justice sectors will also interact with ChildStory in other ways.


Reporter puzzle pieceThe Reporter Community currently contains the latest version of the Mandatory Reporting Guide (MRG). Mandatory reporters use the MRG to determine what action should be taken if they have concerns that a child or young person is at risk of being neglected or physically, sexually or emotionally abused. In October–November 2017, mandatory reporters began to use the Reporter Community to e-report children and young people at risk of significant harm in NSW, view the progress of previous reports, and access supporting resources.