Training 2018-07-04T15:32:28+00:00

We have developed eLearning courses to help you use our communities. The courses contain videos, interactive elements and/or downloads. If a course is not yet available, it’s under development and will be ready shortly so please, check back. If you are looking for the webinars, click here.

Now that’s sorted, grab a coffee, sit back and let’s get learning!

Exploring the Service Provider Dashboard 2018-07-02T13:41:59+00:00

This course helps Service Providers to navigate around the general dashboard in ChildStory Partner. Click here to start.

Exploring the PSP Dashboard 2018-07-02T13:04:18+00:00

This course helps you to navigate around PSP Dashboards in ChildStory Partner. Click here to start.

Signing the Deed 2018-06-29T11:27:47+00:00

This course will show you how to sign a deed in the Partner Community. Click here to start

Signing the Contract 2018-06-29T13:45:23+00:00

This course is for Service Provider Organisation Contract Managers and will walk you through the steps required to successfully sign and return the Contract Document via Partner Community. Click here to start

Verifying PSP Financials 2018-07-03T09:58:42+00:00

The module demonstrates the steps required to successfully verify or dispute the costing line items in the PSP financials via Partner Community. Click here to start

Health Pathways 2018-06-09T13:18:54+00:00

This course is for members of Health that receive requests from FACS for information under Chapter 16A, Health Pathways Referrals and notifications of High Risk Birth Alerts. Click here to start

Personalised Learning and Support Planning 2018-06-08T23:49:26+00:00

This course is for members of Education that receive requests from FACS for information under Chapter 16A and notifications of children that may require Personalised Learning and Support Planning due to changes in their living arrangements. Click here to start

16A Requests 2018-06-26T08:00:46+00:00

A 16A request is used when sharing confidential information between agencies. Click here to start

Broadcasts & Placement Requests 2018-06-09T13:26:42+00:00

This course will walk you through all the steps to accept or decline a placement request via a broadcast. Click here to start

Managing User Permissions 2018-06-10T16:57:53+00:00

Roles and profiles are assigned to ensure people only have access to relevant records and to protect children’s information. This course will show you how to manage the permissions of users in your organisation.  Click here to start

Navigating the Partner Community 2018-07-04T15:40:22+00:00
Notes & Attachments 2018-06-21T09:36:25+00:00

Notes and attachments can be added to various records in the Partner Community. Click here to start

Partner Community Login 2018-06-20T10:12:09+00:00

The Partner Community is used by service provider organisations from child protection, health, education and justice sectors to interact with FACS and easily manage casework when working with children, young people and families.

https://partner.childstory.nsw.gov.au/

Person Service Request 2018-06-10T18:02:24+00:00

A person service request is used to request further information or assistance from FACS about a child or young person you are working with, or to update the details of a user in your organisation. Click here to start

Reports & Filters 2018-07-04T15:52:16+00:00
Sharing 2018-06-09T13:24:54+00:00

Sharing records can only be done by a person with a Managers or Executive level profile in the Partner Community. Click here to start

Using Filters 2018-06-19T08:28:19+00:00
ChildStory Referrals 2018-06-09T13:28:14+00:00

This course is for FACS Caseworkers who create one-off and program referrals to FACS business units or external service providers (NGOs). Click here to start

Partner Community Referrals 2018-06-09T13:30:07+00:00

This course is for Service Providers who complete referral services for programs such as Intensive Family Preservation (IFP), Intensive Family Based Services (IFBS), Brighter Futures and Youth Hope. Click here to start

Under Construction 2018-06-28T12:01:21+00:00
Under Construction 2018-06-28T12:01:21+00:00
Under Construction 2018-06-28T12:01:21+00:00