Early Intervention2018-07-05T09:54:27+00:00

Early intervention

Early intervention programs support children’s age-appropriate development before they become involved with the child protection system. Family and Community Services (FACS) provides and funds support services for children, young people and their families. There are two main early intervention programs:

1Early Intervention & Placement Prevention Program (EIPP) provides appropriately targeted child, youth and family support services to reduce the likelihood of children and young people entering or remaining in the child protection and out-of-home care systems.

2Brighter Futures services are provided to families with children under nine years of age who are experiencing a range of vulnerabilities including domestic violence, parental drug and alcohol misuse and/or mental health issues, as well as child behavior management problems.

Key Challenges


  • Confused by all the different services working with them

  • Frustrated by having to repeat their story to many different people

  • Lack of knowledge about available services and how to get help

  • Fear that contacting services will prompt child protection involvement


  • Frustration with the child protection system when reports are not allocated

  • Limited access to information about the child to support effective casework

  • Lack of updates on decisions about families e.g. closing cases

  • The insufficient detail provided by reporters regarding concerns

  • Often no information about which services have worked with the family in the past

Things that will help


  • Agencies have a better understanding of who is working with the child and their family

  • Stories don’t need to be repeated as agencies improve their information sharing

  • Services are better matched to the child’s needs

  • Agencies work collaboratively to improve outcomes


  • Guidance provided to mandatory reporters throughout the reporting process

  • Updates on status and outcomes of reports provided through the Reporter website

  • FACS will be able to view services provided to families by service providers

  • The Reporter website will help reduce Helpline calls giving the Helpline more time to investigate risk of significant harm (ROSH) reports

Supporting ChildStory tools

Click on the images below to learn about the ChildStory tools that can support children, workers and families during early intervention.

Reporter Portal : Getting kids the right help


Referral Management: Getting kids the right help

Getting kids the right help

Single View: Key information

Key Information

Patchwork: Know who's involved

Know whos involved

Recent Posts