Intervention is the action taken when it is determined by the Department of Family & Community Services (FACS) that a child or young person is in need of care and protection. This may include providing or arranging support services or taking legal action.
Child protection intervention is necessary to provide sufficient safety for the child or young person. The protective intervention stage follows a child protection assessment. FACS uses several assessment tools, the application of which may indicate the need for further intervention that could include providing or arranging support services or taking legal action to ensure the child is safe. Legal action is usually initiated in the Children’s Court but may also include other jurisdictions (i.e. Family Court / Supreme Court).
Difficulty providing input/feedback on decisions made about them
Limited understanding about what’s happening
Have to repeat stories to different workers/agencies
Miss their family, siblings, pets and schools
WORKERS (FACS & NGO)
Administrative load is heavy resulting in loss of time with children
Difficult to know what is the latest policy and which policy should be followed
Not able to see a quick summary of information on previous reports and outcomes
Conducting a search of a child’s history and analysing the information is time consuming
Difficult to see who is working with and in contact with the child
Interviews in the home can be lengthy and hand-written notes need to be entered into the system back at the office
No access to information in the system while out of the office
At this time, children can feel terrified, anxious, distrustful, worried and also relieved. Learn about some common child experiences.|
It was important that I got to stay with people from my cultural background. I like that they eat the same food and talk the same language.
Some mums and dads need some help so they can look after their kids better.
There needs to be agreement from mums and dads that there is going to be change.
It is important that mums and dads do what they say they will to do
When I met my foster family I wasn’t sure if they would like me or that I would like them. And a part of me was worried that I might like them more than my family.
I’ve stayed with a lot of families, sometimes for a night, a week, weeks, or months…
Things that will help
Provide input via their interactive case plan
Can communicate their feelings and needs through interactive knowledge capture
Know who is working with them
Reduced need to repeat their story because of single view and Patchwork NSW
Ability to message safe family members
Ability to store important memories and pictures in YOU
WORKERS (FACS & NGO)
Smarter systems make administrative processes quicker
Easy access to the latest policies and procedures
Decision-making guides based on policy built into the system
Single view of the child provides a summary of the child’s history
Ability to view what services are working with the family and the outcomes
Ability to capture and view information while out of the office
Simple and efficient way to gather and share information from other agencies
Supporting ChildStory tools
Click on the images below to learn about the ChildStory tools that can support children, workers and families during early intervention.