Where parents and/or caregivers have demonstrated that they are capable of ensuring the safety, welfare and well-being of their child, it is possible that the child or young person may be restored to their care. The Department of Family and Community Services (FACS) may seek orders to allow sufficient time for parents and/or caregivers to make necessary changes in order to reduce the risk issues that led to FACS making a care application.

Care plans for restoration must include a permanency plan in relation to the restoration. The plan should include a description of the minimum outcomes that the Secretary of FACS believes must be achieved before it would be safe for the child or young person to return to their birth parents, details of the services FACS or other agencies are able to provide or arrange to facilitate restoration, and a statement of the length of time during which restoration should be actively pursued.

Key Challenges


  • Lack of understanding about decisions being made about them

  • Limited opportunity to participate in developing their plans

  • Difficult to talk to caseworker about their feelings

  • Limited birth family contact

  • Fear that things will not change when they return to their parent(s)


  • Time consuming to find history about child’s episodes in care with FACS or other agencies

  • Restoration decisions need to happen quickly following careful assessment which can delayed by system issues

  • Challenging to engage all key stakeholders – parents, caseworkers, carers, FACS psychologist and the child in discussing/developing the restoration plan

  • Can be difficult to access quality assessment tools and information

  • Can be difficult to match needs with appropriate services or interventions

  • Lack of system mobility can restrict the provision of intensive support in the home to ensure safe and appropriate parenting

Things that will  help


  • Greater opportunities to provide input via the interactive Case Plan

  • A way to interact with caseworkers through game-ification that will enhance participation

  • A way to talk about their feelings through interactive knowledge capture

  • A way to keep in regular contact with their birth family through YOU


  • Single view of the child will display past reports, placements and interventions

  • Interactive case planning will create better engagement with the child and family members for setting goals

  • Able to view information about other services involved with the family

  • Referral management tool will allow better matching of services to needs

  • Calender function will allow a more effective way to schedule and view family contact visits

Supporting ChildStory tools

Click on the images below to learn about the ChildStory tools that can support children, workers and families during early intervention.

Referral Management: Getting kids the right help

Getting kids the right help

Field Assessment Tools: Putting everything at your finger tips

Putting everything at your fingertips

Interactive Case Plan: Giving everyone a voice

Giving everyone a voice

CYP Portal: All about you

All about you

Family Portal: Keeping families connected

Keeping families connected

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